Privacy Policy

Last Updated: June 7, 2024

Welcome to HEDMA ("we," "our," or "us"). Your privacy is not just a policy for us; it is the foundation of the trust you place in our platform. We are committed to protecting your personal data and being transparent about how we handle it. This policy explains what information we collect, how we use it, and the principles that guide our approach to your data.

Our Core Privacy Principles

We believe in a simple, straightforward approach to privacy:

We do not sell your personal data. Your information is not for sale, and it never will be.
We do not use your data for advertising purposes. You will not be targeted with ads on other platforms based on your activity on HEDMA.
We do not use your data for AI training. Your personal conversations, job descriptions, and profile information are not fed into any third-party or internal AI models for training purposes.
We do not share your data with third parties for their own use. We only share information when it is essential to provide the service you requested, as detailed below.

Information We Collect

To operate our platform and connect Clients with Handymen, we need to collect some information. We are careful to collect only what is necessary.

For All Users:

Account Information: When you create an account, we collect your name, email address, and phone number to identify you and facilitate communication.
Location Information: We collect your municipality (wilaya and commune) to connect you with users and services in your local area. We do not track your precise, real-time location.

For Clients:

Service Requests: We collect the details you provide about a job, including the service category, description, and any photos you choose to upload.

For Handymen:

Profile Information: We collect information to build your public profile, such as your skills, a profile picture, and a description of your services.

How We Use Your Information

Our use of your data is solely focused on providing and improving the HEDMA service:

To Connect Users: The primary use of your data is to enable the platform's core function: allowing Clients to post requests and Handymen to bid on them.
To Communicate With You: We use your contact information to send you important notifications about your account, service requests, and bids.
To Maintain a Trusted Community: We use ratings and reviews to build a transparent and reliable environment for all users.
To Improve Our Platform: We may analyze anonymized and aggregated data to understand how our platform is used and identify areas for improvement.

A Note on Sensitive Information

Please be responsible with your data. The HEDMA platform includes public profiles and job requests. Do not include any sensitive personal information in your public profile, job descriptions, or initial messages that you would not want others to see. For example, avoid posting your exact home address or personal financial details in a public request. Share specific contact or location details only through private chat after you have accepted a bid from a trusted professional.

Data Security

We take the security of your data seriously. We implement industry-standard technical and administrative measures to protect your information from loss, misuse, and unauthorized access. However, no system is 100% secure, and we cannot guarantee the absolute security of your information.

Changes to This Policy

We may update this Privacy Policy from time to time. If we make significant changes, we will notify you through the platform or via email, giving you the opportunity to review the new terms before they take effect.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us at privacy@hedma-app.com.